Digital Support Operations Officer

Category:  Independent Project Contractor

Pattern: Hybrid/Flexible

Q Digital Consult is seeking a flexible Digital Support Operations Officer to support the delivery, maintenance, and quality assurance of client-facing digital work.

The indvidual will play a central operational role, ensuring that websites, visual assets, and supporting digital systems accurately reflect client reputation, trust, and local value. This opportunity is at the intersection of project delivery, quality, and trust, working closely with consultants to translate strategic intent into consistent, credible digital outcomes.

Key Responsibilities

Digital Operations & Delivery

• Build, update, and maintain client websites using established frameworks and templates
• Implement agreed site structures, enquiry flows, and basic analytics
• Apply local SEO principles to support discoverability and clarity
• Ensure consistency, accuracy, and professional standards across all digital outputs

Visual & Content Implementation

• Produce or manage photography and visual assets where required
• Support social media and content activity where it directly contributes to credibility and trust
• Prepare content and assets in structured batches aligned with client needs

Quality & Ongoing Support

• Monitor digital outputs for alignment with agreed standards
• Identify and escalate issues, risks, or opportunities for improvement
• Support light reporting and documentation for internal review

Communication & Working Relationships

• Collaborate with Q Digital Consult consultants on agreed project deliverables
• Maintain clear, timely communication on task progress and delivery status
• Escalate uncertainties or risks appropriately
• Engage constructively with feedback and iteration

Person Specification

Essential Criteria

• Strong written and visual communication skills
• High attention to detail and consistency
• Ability to follow structured processes and frameworks
• Confidence using digital tools and learning new systems
• Capacity to work independently within agreed boundaries

Desirable Criteria

• Experience in visual storytelling
• Experience supporting websites or digital platforms
• Background in humanities, creative, communications, or analytical disciplines
• Sensitivity to audience, tone, and trust signals

Working Arrangements

• Flexible hours agreed on a project-by-project basis
• Remote working
• Opportunity for increased project scope
• Scope and volume of work dependent on active projects

Application Questions | Deadline - Saturday 27th December 00:00 a.m (GMT)

• What attracts you to this role at this stage of your development?

• Which skills or experiences from your background do you believe transfer most directly to this role, and why?

• Provide an example of how you have helped make something complex, niche, or unfamiliar understandable to others?

• Describe how you would work under pressure with multiple deadlines to fulfil?

• How do you approach trust and credibility in digital and customer engaging work?

• What does sustainable flexible work look like for you over the next 6–12 months?

• Why would you like to work with Q Digital Consult?

Interview Process

Shortlisted candidates will be invited to a structured interview focusing on:

• Practical scenarios related to digital delivery and quality

• Prioritisation and decision-making within part-time constraints

• Working style, communication, and feedback

• Alignment with organisational values and operating principles